On Hold Music – Something is Better Than Nothing, Provided
Friday, July 31st, 2009Something is sometimes better than nothing, but not always. Take the case of free hold music, or any kind of free onhold messaging your company or organization might be considering. Sure, its fair to say that, in theory, its far better to have something playing for your callers who are on hold ” some kind of music, or verbal message, or combination of the two. Almost anything but dead silence. No question. Statistics and common sense back this up.